if they used the excuse that you were circumventing the game engine just appeal the ban.... their game engine has so many errors and leaks that it sends them false reports in return....things like steam or teamspeak 3 show up in their logs as a hack because of the overlay functions that this game engine doesn't support
also anything with a macro shows up to them as a hack.... so if you have a macro mouse or keyboard they will show up to the game engine logs as a hack.....i have told them in support tickets that they needed to address the issues with the memory leaks before this game really caught on but they didn't listen......now they are banning people for circumventing the game engine because their own game engine is too broken to deal with the stress of 1000+ players online at once