HelpIdiotic Problem

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Idiotic Problem

I want to change my acc's E-mail...

I know the security answer and the old E-mail.......The problem is that the old e-mail has been deleted due to inactivity
And i can't access the confirmation E-mail sent by z8games to the old E-mail...

Idiotic right?

Originally Posted by mixo2099

Change the current e-mail by using the SA and choose a new e-mail. To do that, go to Z8Games clan page and log-in, then: My Account>>Account Managament>>Change email adress, and there you type all the information...

Originally Posted by Athos

That's the main problem

PS. Can't post using links [unallowed]

Originally Posted by mixo2099

That's the main problem

PS. Can't post using links [unallowed]

You will need to send a support ticket telling them with full details your problem. If you are the first owner of this account, I don't think you will have problems, because they may request spefic information such like:
Country and city where the account was created from.
First password/e-mail/SQ-SA, etc.
When filling the support ticket, do with the information with the following importance order: current, recent or first (you can only fill with one). But try to DON'T leave blanks on answer spaces...

Originally Posted by Athos

Since it's my first time submitting a ticket...I have some questions...[sorry for so many]

Acc creation date: i can't access the e-mail to know it
IP address : Which one? The default getaway..or what?
Transactions: I'm not a paid user

Why is it so hard to send a damn ticket?

Originally Posted by mixo2099

Give them an approximately date then, but tell them you don't remember it and also you even can't see it because your e-mail got deleted.
About the IP, to do it really simple and fast, visit this page, there shows automatically your IP in a big size font, in the middle's top.
If you never payed anything, then type None in each blank space for that questions.

Originally Posted by Athos

Big thanks for all the help ... The ticket is submitted and waiting for their response ... Huge thanks for fast help and replies ...

Last question: How will i know that they changed the E-mail?

Originally Posted by mixo2099

Big thanks for all the help ... The ticket is submitted and waiting for their response ... Huge thanks for fast help and replies ...

Last question: How will i know that they changed the E-mail?

No problem bro

Answering to your question: if everything goes fine, they will ask/tell you always until the ticket is finished, so, if you prove your ownership, they will request you a new e-mail, and once they make the change, they will answer back again telling you changes has been applied and ticket is closed.

U using yahoo ?

Originally Posted by andiasliwa

U using yahoo ?

Unfortunately...

As long as you have recent transactions or the first email/SQA/password you should be good once you send in a ticket.

Thanks .. Totally

Originally Posted by mixo2099

Thanks .. Totally

Your welcome

...tell me if you need help again with anything you need to answer them on the ticket...also write back with the results

They haven't answered my ticket yet...Either that or i can't find their answer..

Originally Posted by mixo2099

They haven't answered my ticket yet...Either that or i can't find their answer..

They never read/answer tickets on weekends (from friday's night to monday's morning), and it also can take up to 1 or 2 weeks in some cases...
If they answer, there will be the status of the ticket as "replied/waiting for an answer".