Originally Posted by isinkships
so i paid someone to do an amazon refund for about 550 pounds. they were unable to do it. they then said they could probably get me a free replacement. they then failed to do this. so i decided to do some reading around and i thought i would try and get a replacement myself. I was successful.
The replacement item arrived today. i then thought well if i can get a replacement surely i can also get the refund. so i went on the amazon chat and i was unable to get the refund.
it resulted in me being sent this email:
Hello,
I'm sorry to hear that you haven’t received your order #ZXXXXXXXXXXXX.
I can confirm that your order was sent from our Fulfilment Centre via Amazon logistics on Friday, 2 October 2015 to the following address:
Name
xxxxxxx
xxxxxxxxx
xxxxxxxxxxxx
xxxxxxxxxx
I've contacted Amazon logistics on your behalf in order to trace your parcel.
As soon as we hear back from Amazon logistics, we’ll contact you again by e-mail within 24-48 hours. Please understand that this is the absolute longest we’d ask you to wait for an update and one may be received much sooner.
I hope this helps. We look forward to seeing you again soon.
Obviously im a n00b and i have learnt from this failure. however, i am wondering what is now most likely to happen? Any advice is welcome!!! Also, if anyone thinks they can fix this then ill pay them decent.
The replacement item arrived today. i then thought well if i can get a replacement surely i can also get the refund. so i went on the amazon chat and i was unable to get the refund.
it resulted in me being sent this email:
Hello,
I'm sorry to hear that you haven’t received your order #ZXXXXXXXXXXXX.
I can confirm that your order was sent from our Fulfilment Centre via Amazon logistics on Friday, 2 October 2015 to the following address:
Name
xxxxxxx
xxxxxxxxx
xxxxxxxxxxxx
xxxxxxxxxx
I've contacted Amazon logistics on your behalf in order to trace your parcel.
As soon as we hear back from Amazon logistics, we’ll contact you again by e-mail within 24-48 hours. Please understand that this is the absolute longest we’d ask you to wait for an update and one may be received much sooner.
I hope this helps. We look forward to seeing you again soon.
Obviously im a n00b and i have learnt from this failure. however, i am wondering what is now most likely to happen? Any advice is welcome!!! Also, if anyone thinks they can fix this then ill pay them decent.
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