Asked for Security questions reset...

Asked for Security questions reset and Deca bans my account because I "provided" them to a player because "thats the only way someone can get them" anyone know what to do here? They won't assist my account anymore, not answering emails, etc. Any way I can contact them or get out of this? Because I've actually done nothing wrong here.

Originally Posted by throwaway19203847019451

Asked for Security questions reset and Deca bans my account because I "provided" them to a player because "thats the only way someone can get them" anyone know what to do here? They won't assist my account anymore, not answering emails, etc. Any way I can contact them or get out of this? Because I've actually done nothing wrong here.

Maybe it was something you said? I don't understand why they would just jump to that conclusion if you didn't say something like that
why not tell them you just forgot them?

Originally Posted by UndercoverProdigy

Maybe it was something you said? I don't understand why they would just jump to that conclusion if you didn't say something like that
why not tell them you just forgot them?

I did do that.. I can't message them now though.

Quote here what you said in your support ticket(s).

Originally Posted by Kushala Daora

Quote here what you said in your support ticket(s).

I got hacked a few months ago, I made a thread about it and was told to reset my questions just to be safe, I told them I got hacked and they thought someone knew my questions.

Thank you for the reply.
Can you please explain how a player acquired your security answers?
We will await your reply.

my response:

I don't think the player has my questions... I just want them reset because they're poor and I got hacked so i want to be extremely cautious I think the only way a player can get Security questions is by someone actually selling an account.

Deca response:

Thank you for the reply.
The only way for a user to acquire the answers is if you provided them. This means that you intentionally selected to compromise your account and we will not be able to offer you any assistance with it.
Have a nice day!

Not sure what happened but it may be a misunderstanding.

How long has it been since you last sent an email to them? Have you tried making a new support ticket? if you hit "reply" to that one then they may have closed it and I don't think they can see any following emails after they close it (may be wrong but they didn't reply to me after they closed the ticket)

Originally Posted by UndercoverProdigy

How long has it been since you last sent an email to them? Have you tried making a new support ticket? if you hit "reply" to that one then they may have closed it and I don't think they can see any following emails after they close it (may be wrong but they didn't reply to me after they closed the ticket)

3 days, i made another ticket asking, including a ban appeal

- - - Updated - - -

Originally Posted by Kushala Daora

It was a misunderstanding. You basically "admitted" to selling your account. Not sure how good you are at english, but that's where the conversation flow went.

ye i guess there is a misunderstanding, any way i can get them to respond or contact them to explain?

It was a misunderstanding. You basically "admitted" to selling your account. Not sure how good you are at english, but that's where the conversation flow went.

"The only way for a user to acquire the answers is if you provided them."

Jesus, what has Deca been smoking? You didn't even tell them that someone knew your security questions, you just wanted them changed for assurance that no one can further get into your accounts. Maybe you should create a new support ticket, and explain that? I don't know. I've never had much luck with support teams either (case in point, when my LOL account got banned).

Originally Posted by superalexiy

"The only way for a user to acquire the answers is if you provided them."

Jesus, what has Deca been smoking? You didn't even tell them that someone knew your security questions, you just wanted them changed for assurance that no one can further get into your accounts. Maybe you should create a new support ticket, and explain that? I don't know. I've never had much luck with support teams either (case in point, when my LOL account got banned).

I can't even contact them, they won't respond to my tickets.

Originally Posted by throwaway19203847019451

I can't even contact them, they won't respond to my tickets.

you sir, are fucked. Have a nice day.

Like @MikeRaarupBirk said, there's no way to really regain your account. To DECA, you've sold your account to someone else and they've banned it (for good). They're not replying to your tickets either so there's no way you can communicate with them. Just pray they unblock your e-mail soon and send in more tickets.

Sending in more tickets is going to make it worse. Wait a few months and try again.

Update: managed to dodge the ban with a valid excuse. It's do able if you get caught selling your account.

Originally Posted by throwaway19203847019451

Update: managed to dodge the ban with a valid excuse. It's do able if you get caught selling your account.

mind sending a snippet of the conversation?

Asked for Security questions reset...

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