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[FONT="Century Gothic"][COLOR="DimGray"][SIZE="4"]3:36:47 PM System You are now being connected to an agent. Thank you for using Dell Chat
3:36:47 PM System Connected with Balakrishna_11347
3:36:52 PM Balakrishna_11347 Thank you for contacting Dell XPS Support. My name is Krishna. How may I Help you?
3:36:53 PM Allen Ameh hey
3:37:06 PM Allen Ameh my product key
3:37:11 PM Allen Ameh doesnt work
3:37:57 PM Balakrishna_11347 I am sorry about that.
3:37:57 PM Balakrishna_11347 I'll be glad to assist you.
3:38:02 PM Balakrishna_11347 Please allow me 1 to 2 minutes to pull up your account information.
3:38:05 PM Allen Ameh kk
3:38:12 PM Balakrishna_11347 347-922-7950 Is this the best phone number to reach you if we get disconnected?
3:38:17 PM Allen Ameh yes
3:38:20 PM Allen Ameh absolutely
3:38:42 PM Balakrishna_11347 Thank you.
3:39:02 PM Allen Ameh allright so when i type in my product key it says that it is invlaid
3:39:06 PM Allen Ameh invalid
3:39:21 PM Allen Ameh but i have had the computer since 2007
3:41:23 PM Allen Ameh r u there?
3:41:42 PM Balakrishna_11347 Yes.
3:41:42 PM Balakrishna_11347 Please give me 2 minutes.
3:41:47 PM Allen Ameh ok
3:44:12 PM Balakrishna_11347 Thank you for staying online. I appreciate your patience.
3:44:22 PM Balakrishna_11347 I have some issues with the tool where I pull up the service tag details.
3:44:27 PM Balakrishna_11347 Please stay connected.
3:44:32 PM Balakrishna_11347 I am restarting the tool again.
3:44:44 PM Allen Ameh ok
3:44:56 PM Allen Ameh but what about the product key
3:45:27 PM Balakrishna_11347 What is the disc, you are using, if its a dell disc it will never ask for a product key.
3:45:40 PM Balakrishna_11347 Dell designed disc's are OEM disc and do not need product key.
3:45:49 PM Allen Ameh uhm i didnt want to reinstall the operating system
3:46:01 PM Allen Ameh the OS keeps asking me for a product key
3:46:11 PM Allen Ameh but when i type it in it says that it is invalid
3:46:27 PM Balakrishna_11347 Since when are you seeing this issue?
3:46:36 PM Allen Ameh for about a month now
3:46:40 PM Allen Ameh since ferbruary
3:47:23 PM Balakrishna_11347 Was there any windows update that you tried or may be upgrading the windows?
3:47:32 PM Allen Ameh no.... but...
3:47:43 PM Allen Ameh i did wipe my entire hardrive
3:47:57 PM Allen Ameh and reinstalled the OS
3:48:23 PM Balakrishna_11347 The reinstallation might have not been done correctly, that is the reason its asking for a code.
3:48:36 PM Allen Ameh so do i use the dell disc to reinstall
3:48:43 PM Allen Ameh because i might lose my files
3:49:23 PM Balakrishna_11347 You have to back up all the files first.
3:49:31 PM Allen Ameh allright
3:49:33 PM Balakrishna_11347 How much data do you have to back it up?
3:49:43 PM Allen Ameh im not sure but i have an external hardrive
3:49:51 PM Allen Ameh can i save the files on there??
3:50:03 PM Balakrishna_11347 Yes
3:50:31 PM Allen Ameh so if i back it up on the harddrive