Error on start.

Someone know how to fix this. When i start from Nexon Pulg nothing happens and when i start from site it says this. Cannot launch NGM! error code=5

Someone please help

What antivirus protection do u have kaspersky?

Yes i have kapersky but i turned it off. Any more help?

U have to stop protection and then start the game thats what happened to me i did that and it fixed it