Error Loses all items

PLEASE HELP ME THE ITEMS OF MY FRIENDS ARE SUPPLYING LESS MY SOMEONE CAN HELP ME START THIS ERROR?
Every time they enter portals or take dc but less stats level

what source are you using? and can you make your statement a bit clearer i don't actually understand what you're saying apart from your friends dc'ing every time they enter a portal

Sorry I was sleeping so basically every time my friends come in with a char and they go into a portal or kick it (only sometimes) they lose all the items except me