Paypal Chargeback - Weird situation

Yo
I opened PP chargeback SNAD, Not as described.
Normally Paypal asking for return item back to seller, but this time after Paypal reviewed the case I got this message.

To continue checking your claim, we must ask you to send us documents confirming that the good is damaged or does not correspond to the description.
Please send a document issued by an impartial third party, such as a trader, appraiser or other entity or organization (excluding you) who is qualified to give an opinion on the goods you have purchased. The document must describe the size of the damage or clearly indicate how the received goods differ from the product described.
The document should be printed on letterhead containing the name, address and telephone number of the person, company or institution issuing this document so that it can be contacted if necessary.
The document should also include the serial number, description of the product and the expected cost of its repair.



Anybody had similar situation ?

What did you say in the case? and what was the item ?

What item is it and what's the amount because this is asked when the item is expensive or big

That seems a like a tricky way of preventing you from returning the items. Good luck, hopefully someone can help you out.

This is good for sellers.