I don't know about SE since many of the guys said it's a pain in the ass, but i do refunded a laptop from them saying it was defective and the battery start leaking, they do ask for photos which i gave and ask should it be returned and rep says no they don't need it. probably the thoughest refund (or dumbest) i've ever do since i need to break the battery itself to make them believe. the laptop is okay tho.