Grimoire authenticating

I get stuck on the Authenticating info when trying to log on to my account, I'm able to log in to my cousins account no problem. I'm able to log on the aq website server as well, whenever I try to log on using grimoire using my own account I wait and wait but it never advances please help.
Edit: If it helps it was working fine but when I clicked bot to open the menu it crashed and ever since hasn't been letting me load in.

it will let u in in 5 minutes