Still Banned...

I sincerely apologize for this unfortunate situation and thank you for your patience.  I'm sure this is very unsettling for you, and I can imagine how much you miss playing Combat Arms.  Please be aware that we have implemented additional security measures meant to investigate players who are using 3rd party programs, otherwise known as hacking programs.  Unfortunately, our reports indicate that you were found in violation of our Terms of Use by using a hacking program, and therefore, caused your account to be restricted.
However, we have decided to give you a chance to prove to us that you can play by the rules from here on out.  This is an extremely rare chance to prove to us that you have the integrity and honor of a true soldier.
I know that you would like to see evidence or be provided a detailed explanation as to why your account has been banned.  However, the evidence that we have gathered is proprietary information and cannot be disclosed.  Therefore, we will not discuss the exact nature of your specific incident.
In order to prevent this issue from occurring again, we strongly recommend that you reinstall Combat Arms.  Please be sure that all of your client files are fully uninstalled before reinstalling the new client.  Updated client files can be found on our "Game Downloads" webpage at:
http://combatarms.nexon.net/Support/GameClient.aspx
Additionally, please be sure to regularly run a Virus/Spyware scan on your system to make sure that it is clean.  Malicious programs can interfere with the game and compromise the security of your account.
Your account will be released within 3-5 business days.  If you encounter any other issues, please do not hesitate to submit a new ticket detailing your situation.  I apologize for the inconvenience this may have caused. 
Sincerely,
GM Ghamos
Nexon America, Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.