Originally Posted by yoyu333
Please send an email from the registered email address for the account in question, including the information below.
Hello,
Thank you for contacting the Account Administration Team about the reported account access issue. In order to investigate the SG Interactive account in question, the following information must be supplied (regardless of your reasoning for contacting account administration). Please send an email from the registered email address for the account in question, including the information below. (If you are unable to send email from the registered email address, please state as much and include the email address in question on the form below).
~ The following information is used for verification purposes only: ~
1. Full Name:
2. Address:
3. City, State & Zip code:
4. Billing Type (for recharge):
5. Date of Birth (mm/dd/yyyy):
6. Country (from which you play):
7. Account Name (This is your LOG IN ID, not your in-game name):
8. Which SG Interactive games do you play (Grand Chase, Crossfire Europe, PangYa, Project Blackout or Trickster Online):
9. Reason for Contacting Us:
For security reasons, please do not send your account password via email.
Please understand that any falsified information used to create an SG Interactive account is a direct violation of our Terms of Use Agreement.
At times there may be some delays in procuring a resolution to your investigation. Please do not send multiple inquiries as emails are handled in the order they are received and this will cause you to lose your place in line.
The 7767 message is not in fact an error, but a notification to both account administration and the registered account user that something is amiss on the account itself. This is usually due to a serious violation of the Terms of Use occurring on the account in question.
If you are experiencing the 7767 message, and need to change your password immediately, please visit http://gamerage.com and click “Log In”. Under the requested User ID and Password fields is a link titled “Did you forget your Password”. Clicking that link and submitting the information on the form will generate a temporary password (sent to the email address on file for the account), thereby changing your password until such a time as you can log into the website again. Please check your spam folder for this email as it may be sorted based on your personal email settings. Please note – changing your password will not absolve the 7767 message. You will still need to submit the above information.
Thank you for your patience. We look forward to hearing from you soon.
PS: Please make sure you include the original messages below this one. Some email servers will delete them when replying which causes delays in the processing of your investigation. Thank you.
Further Information about the 7767 message can be found on our forums:
Crossfire Europe: http://forum.gamerage.com/crossfire/forums/p/18212/52383.aspx#52383
Grand Chase: http://forum.gamerage.com/grandchase/forums/p/155822/2191447.aspx#2191447
PangYa!: http://forum.gamerage.com/pangya/forums/p/27815/260843.aspx#260843
Project Blackout: http://forum.gamerage.com/pb/forums/p/9573/60232.aspx#60232
Trickster Online: http://forum.gamerage.com/trickster/forums/p/68451/439490.aspx#439490
Warmest Regards,
~Syn
Originally Posted by yoyu333