You should screen-cap the email they sent you and post on Artix's twitter. I met him at the last DragonCon. He doesn't seem like a douchebag, he'll probably give you back the account. The rest of the moderators are pricks (online or in real life) and the support team sucks also. I once had to go through a process similar and I tried talking to Cysero via twitter and he was a ****** about it all, I had to ask Artix at DragonCon to get my account back. Battleon games are entertaining, but only to a certain extent. They aren't improving much (AQ3D sucks) so I get the point you are trying to make.