Apparently they ban you for having the hack open (unactivated). I got my main account banned, for which I never used the hack on, because I had the hack open in the background. I then closed the hack and logged in to my hack alt and it's not banned.
I may try emailing support about my main. Otherwise I guess I'm done with this game. I was having a lot of fun, but they banned me just for having a program open on my computer.