Sometimes
Sometimes I get genuinely surprised in support with some companies.
This is my 2nd RAT7, sure it's a good mouse but it ends up being something wrong with it, both times.
So this time I contacted MadCatz about it and they decided that they'd give me a new one and it will be here in 21 days.
I wasn't even aiming for something like that. They just did it by default.
Well done and gold star.