Apple replacement help

Hi,

So i called apple and told them i recieved a empty box, they opened a investigation with ups, is this normal? What do i do now..its a a macbook btw

Thanks

Its normal, investigations always happen
Keep the macbook, dont open

Originally Posted by cdong5x

Its normal, investigations always happen
Keep the macbook, dont open

Apple doesnt work, it failed

Originally Posted by Dumbf*ck#1

Apple doesnt work, it failed

What did they end up saying? Are you from the US or UK?

Originally Posted by joe9411

What did they end up saying? Are you from the US or UK?

his profile says uk\

- - - Updated - - -

uk & eu refunds have a high chance of failure we'd been through this with the refund scare that happened like 2 weeks ago, here.

Originally Posted by joe9411

What did they end up saying? Are you from the US or UK?

It was a us order. Their was no evidence the box was tampered with

Originally Posted by Dumbf*ck#1

It was a us order. Their was no evidence the box was tampered with

So you told them the box wasnt tampered with and told them nothing was in the box? Sounds like you messed up the SE I would hire someone to fix it for you because investigation usually last a week or 2 and depending on the situation they can refuse a refund or replacement. In an event that this would happen I would return the macbook to the apple store within the 15 day return policy and restart a few weeks later. But the rumor is is that Apple is patching the method so I wouldn't wait to long.

you going good

I'm presuming the carrier had taken a picture before he delivered the parcel and then forwarded that picture to Apple when the investigation was started. So Apple just responded with "no evidence of tampering".

curious as to what the actual reason you used was quite literally empty box or not

I think what he said is that the box WAS tampered and empty, following with the investigation with UPS and them providing proof that it was in fact not tampered.. hence it failed.

Originally Posted by LilDurk

I think what he said is that the box WAS tampered and empty, following with the investigation with UPS and them providing proof that it was in fact not tampered.. hence it failed.

ah smh yikes

Originally Posted by LilDurk

I think what he said is that the box WAS tampered and empty, following with the investigation with UPS and them providing proof that it was in fact not tampered.. hence it failed.

Daamn, he must live in a city where the delivery man gets raped a lot, why the heck would they take a photo of the box? Unless, of course, he's done multiple refunds with other companies at this same address

Can OP update us on the situation?

Apple replacement help

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