You could go with me as well?
All self promotion aside: I didn't realize you got the replacement email sent however basically you won't be able to conduct the second part of the Double Dip (the refund) until the investigation is over (or at least I'd recommend this). Your SEer most likely will use the same excuse he used for the first one and it may end up in another investigation if not an account investigation due to the suspicious activity. Moreso if the current investigation is still ongoing and the rep takes notice when the refunder is attempting to get the refund.