WTBiTunes in-app purchase refund

Please let me know only if you can do it quickly over the phone or live chat (don't think live chat is available anymore) instead of slow e-mail method where you have to fill out there form and wait until they respond.

I will pay 10% of my purchase via paypal as gift once they confirm that they will issue the refund, and my purchase will be $100+.

This will be an in-app purchase for a ios game called "Endless Frontier."

Skype: krnelement