Speaking from the UK (not sure about other countries), the law stipulates that it is the sellers responsibility to ensure the item you have ordered reaches you in the condition expected and as described. If this doesn't happen to be the case you can ask for a refund. If bought via a credit card (even if part bought i.e. £50 on CC and the rest on bank card, you'd be covered for the WHOLE amount) you are entitled to file a charge back as the contract to buy the goods exists between the CC company and the seller. You'd need to fill out a charge back form and they will probably do an investigation but you'll certainly get your money back.