Staples refund question
So I did a staples order about 2 weeks ago. UPS delivery, no signature just left on porch. I did DNA.
I spoke with a few reps. Most recently on Friday one told me that they would initiate the refund, but it would have to go thru their "vendor".
Today I spoke to another rep and they said they processed the refund and it should show up in 3 days. I also got a refund/return email from them right after I spoke with that rep.
Unfortunately I got disconnected and the next rep told me to disregard the refund/return email and that they are still waiting on the vendor to get back to them about the refund.
Anyone dealt with something like this before? Just trying to figure out if the reps are dicking me around or if they are just dumb.
I spoke with a few reps. Most recently on Friday one told me that they would initiate the refund, but it would have to go thru their "vendor".
Today I spoke to another rep and they said they processed the refund and it should show up in 3 days. I also got a refund/return email from them right after I spoke with that rep.
Unfortunately I got disconnected and the next rep told me to disregard the refund/return email and that they are still waiting on the vendor to get back to them about the refund.
Anyone dealt with something like this before? Just trying to figure out if the reps are dicking me around or if they are just dumb.
