HELP ON HP SE

Ive tried doin several SE for Hp, and they responded with this email.

Please provide some additional information to continue processing your order by replying to this email with a picture of the Serial ID Tag attached to your HP device and your Proof of Purchase.

After i provided them with pic and invoice, there is no responose and i chat with them again, and they want to call me to verify about shipment. is it normal ?

I guess you're doing it wrong.

It clearly depends on the country you are attempting the SE.

We can't comment for sure unless we know your region.

Are we talking about US? No it's not normal and i guess its not UK too, since they only offer the "|exchange replacement" were the courier picks up the faulty monitor the same time of the delivery of the "new" one.

It depends which monitor you're doing. Anything more than their 27" ES models, they'll require pictures and proof of purchase. If you're good with Photoshop, both of those are easily obtainable.