i have 3 hack accounts each with 4 characters and theyre all fine, sounds like a glitch to me but i could be wrong
Have you checked both servers? There was/is an issue where the website defaulted to one of the servers, and launching the game from the exe would default to the other (usually due to using a config.cfg file from someone else). Start the game from the exe, and when you get to where you type your login/pass, hit the choose server button, try both.