[IMPORTANT] Rule change regarding refunders payment
[IMPORTANT] Rule change regarding refunders payment
We have encountered multiple situations in which refunders are delaying or not completing their orders while previously getting paid for it. This can lead to an amount of problems,specifically for the buyers which in most cases have a time limit for getting their refund done.
Therefore we are required to introduce a new rule which is effective starting today [9/6/2019] and until further notice.
All payments for refunding services must be done after refunder gives proof of a successful refund.
risk of failure needs to be stated clearly on your shop
If you are a buyer of refunding services: You will pay for your refund after refunder provides you with proof it's completed.(Or if the refund goes through to your payment method)
If you are a seller of refunding services: You are allowed to receive payment for your services only after you provide proof of a completed refund or if buyer gets proof on his own.(Like refund going through to his payment method)
If you are not a refunder and you are not buying any services related to refunding: This rule doesn't impact you in any way. If you get asked to pay before confirmation, please report the situation to staff.
Only exemption to this rule is if a middleman is used. When using a middleman payment can be sent to the middleman before the service is completed. Middleman will release the money after proof of a successful refund is given and/or buyer confirms he received it. If you are interested in using a middleman click here. Middleman may or may not charge a fee,check with them.
Therefore we are required to introduce a new rule which is effective starting today [9/6/2019] and until further notice.
All payments for refunding services must be done after refunder gives proof of a successful refund.
risk of failure needs to be stated clearly on your shop
If you are a buyer of refunding services: You will pay for your refund after refunder provides you with proof it's completed.(Or if the refund goes through to your payment method)
If you are a seller of refunding services: You are allowed to receive payment for your services only after you provide proof of a completed refund or if buyer gets proof on his own.(Like refund going through to his payment method)
If you are not a refunder and you are not buying any services related to refunding: This rule doesn't impact you in any way. If you get asked to pay before confirmation, please report the situation to staff.
Only exemption to this rule is if a middleman is used. When using a middleman payment can be sent to the middleman before the service is completed. Middleman will release the money after proof of a successful refund is given and/or buyer confirms he received it. If you are interested in using a middleman click here. Middleman may or may not charge a fee,check with them.
Originally Posted by MoneyMachine
