Question with fitbit

Hi, i have surge Fitbit watch had it for two years now it's not working and turning on. So I thought I give it a try with Fitbit chat they said my account had the replacement before so they will investigate and let me know. Told them I had never replaced before he said my account might have been hack and sorry bout this blaa blaa. so what is this am i going to get the watch or what will happen.. thanks in advance

someone "cracked" your account and knowing you have a surge fitbit used the benefits of having a warranty and used it

They might ask you to return it or something.

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Originally Posted by Gliatch

They might ask you to return it or something.

I don't mind it's not working, and it's legit. just want to know why are they investigating

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Originally Posted by MrGotsSkillz

someone "cracked" your account and knowing you have a surge fitbit used the benefits of having a warranty and used it

I know as they told me that. But why are they investigating I don't understand does this mean I won't get one even tho I paid for it?

Originally Posted by marl1

If you’re from USA/CA they won’t give you a replacement as it’s been over a year, however if you live in EU it’s 2 years and not a day more.

Originally Posted by McJag70

If you’re from USA/CA they won’t give you a replacement as it’s been over a year, however if you live in EU it’s 2 years and not a day more.

thanks for this. i guess i wont be getting one even tho its not really working oh well..

you can prob. buy an account for cheap and SE one ~

Originally Posted by Heyyouthere

you can prob. buy an account for cheap and SE one ~

He has a surge, getting a surge account that still has warranty and that's not used is one in a million. Every account is used. Go with a charge 2 those are the best chances you'll have.

Originally Posted by McJag70

He has a surge, getting a surge account that still has the warranty and that's not used is one in a million. Every account is used. Go with a charge 2 those are the best chances you'll have.

How do I get an account? I don't mind doing that.

I guess its goodbye to my surge; It's unfortunate when your honest with them you get shit

Question with fitbit

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