Help with hyper x cloud headset se

Hey guys

I need some help with this SE I’ve basically got to the stage where I’ve got to take a picture with details etc next to said headphones ..

The headphones are hyper x cloud I’ve been back and forth with the rep and this is where I am at.

Any help would be super appreciated..

I have on myself and can make you the photos for free if you want. just sent me a message on im